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User's POV and Empathy

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Recently someone at work said “hey Aras, you write great feature overview docs, what are the tips & tricks to do them” and that got me thinking… The only obvious one I have is: Imagine what a user would want to know about {your thing}, and write it down. I had some more detail in there, e.g. when writing a feature overview or “proposal for a thing”, write down:

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